The company called the reason for the appearance of paint chips on new folding smartphones and gave advice on how not to face this problem.
Samsung’s latest folding smartphone, Galaxy Z Fold6, faced an unexpected problem: some users began to peel off paint. This is especially unpleasant given the high price of the phone.and — 189,990 rubles at the start of sales in Russia. Many reports of the problem appeared on Reddit and other online forums. Users share photos of their once flawless devices, now spoiled by paint chips.
Instead of recognizing a potential manufacturing defect, Samsung blamed third-party chargers and accessories. The company issued a statement on its support page, explaining that the use of a poor-quality charger by a third-party manufacturer can lead to damping of paint on Galaxy Z Fold6. Specialists associate this phenomenon with the so-called «leakage current », which occurs when the phone is used directly during charging.
Although third-party chargers are convenient and cheap, they do not always meet the same quality and safety standards as official chargers. This can increase the risk of problems such as improper grounding and current leakage, concluded by security experts.
Interestingly, Samsung also mentions that the use of an EMS massager working on the phone can lead to a problem with peeling paint.
Samsung’s reaction has caused mixed reviews. Some users are disappointed that the company seems to shift the blame from a potential manufacturing defect to improper operation of the device. Others appreciate the transparency of communication and the explanations provided.
Samsung advises users to use their official chargers or certified third-party chargers that meet the required safety standards. In addition, they recommend avoiding the use of EMS massagers or other accessories that consume energy from the phone during charging.
Earlier, the folding Galaxy Z Fold6 found a different defect: for some smartphones, camera lenses began to fall off. Read more about this in another Hi-Tech Mail material.